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Customer Service Associate, Central Adult (permanent, full-time) - Regina Public Library - Regina, SK (#1,508,132,894) 

Job offer in Regina (Saskatchewan), Canada

Customer Service Associate, Central Adult (permanent, full-time) - Regina, SK - Indeed.ca
Find JobsCompany ReviewsFind SalariesFind ResumesEmployers / Post JobUpload your resumeSign inwhatjob title, keywords, or companywherecity or provinceFind jobsAdvanced Job SearchCustomer Service Associate, Central Adult (permanent, full-time)Regina Public Library6 reviews-$40,697 - $48,445 a year - PermanentRegina Public Library6 reviewsRead what people are saying about working here.Regina, SKPermanent$40,697 - $48,445 a yearOur Customer Service Associates are the essence of our customer-centred culture. They greeteveryone with a warm smile and welcome them to the library. They enrich people?s lives throughmeaningful conversations about our programs, resources, and services. Our Customer ServiceAssociates are outgoing and love letting people know what?s new and happening at the Library.They are knowledgeable about our products and make recommendations that connect with ourcustomers.
Under the direction of their assigned supervisor, our Customer Service Associates reach out andconnect with our customers to support the joy of reading, lifelong learning, and growth. They arewelcoming and knowledgeable guides to technology throughout the library. They are tech-savvy,curious, and eager to share knowledge with others. They seek to understand, anticipate, and servethe needs of our customers. Our Customer Service Associates deliver enriching library experiencesfor all customers by hosting library programs, providing programming support, and promoting thelibrary and its value at activities and events in the library and out in the community. They are ateam player who is passionate about great customer service.JOB DESCRIPTION:
1. Delivers proactive customer-focused library services while ensuring the highest standards of
customer service are met to create a safe and welcoming environment. Maintains customerrelationships by responding to inquiries and documenting action. Proactively prepares for customerinquiries by studying products, services, and customer service processes. Seeks to understandcustomers and their needs to provide appropriate solutions. Recommends improved processes toprovide quality customer service. Anticipates customer needs to provide outstanding customerservice.
2. Listens to customer concerns and responds calmly and politely. Effectively defuses conflict. Ensuresthat information requests or customer issues are raised and shared with the appropriate individualsor teams. Applies RPL policies so that the confidentiality and safety of our customers is maintained.
3. Shows our customers how to use technology throughout the library including self-check outs, 3Dprinters, copiers, personal devices, and more. Helps our customers in using print and electronicinformation resources. Shares knowledge about how to use various web-based services and otherapplications.
4. Hosts library programs, library tours, and community events under the direction of a supervisoraccording to established standardized event/program guidelines.
5. Performs readers advisory, merchandizing, ?Ask a Librarian?, and other customer services based ona demonstrated understanding of library collections (products), programs, and services associatedwith customer requests, reading enjoyment, and other information seeking activities.
6. Provides administrative support and assistance to the branch. This includes: entering data in thelong-term schedule and submitting it for supervisor approval; maintaining daily schedules asdirected by the supervisor; identifying collection gaps based on customer comments; monitoringhelpdesk and maintenance tickets; handling daily cash and daily/weekly cash reconciliations; andother administrative duties as assigned.
7. Assumes shift supervisory responsibility as assigned.
8. Performs other related duties as assigned.
QUALIFICATIONS:
1. Completion of grade 12.
2. Minimum of 2 years? recent experience in an environment where customer service is a core focus,preferably in a related field.
3. Demonstrated excellence in: verbal and written communication skills; presentation skills; publicspeaking skills; and the ability to adjust communication style to interact effectively with customersof different ages, backgrounds, and abilities.
4. Demonstrated ability to assist customers with the use of: technology; devices; informationresources (print and electronic); and various service applications and web-based platforms.
5. Experience in the use of Microsoft Office programs, web-based services and other applications.
6. Strong interpersonal skills, conflict resolution skills, and the ability to work effectively with a varietyof groups.
7. Strong customer service orientation and service record.
8. Ability to host engaging and enriching programs and activities, both in the Library and out in thecommunity.
9. Ability to build and maintain positive relationships with the public, staff and partners while workingas a member of a team.
10. Experience in helping customer answer their questions and finding their next great read could bepreferred.Salary Range: $40,697.15 to $48,444.50 per annum
Quoting competition #54/19, please submit a resume and cover letter no later than 4:15 p.m. onMonday, August 19, 2019 to:Human Resources
Mail: Box 2311, Regina, SK S4P 3Z5Email: resumes@reginalibrary.caFax: 306-949-7273
Candidates must be eligible to work in Canada. The successful candidate shall besubject to a Criminal Record Check as a condition of employment.Regina Public Library - 4 hours ago - save job - report job - original jobApply NowApply Nowsave this job aSave this jobCustomer Service Representative jobs in Regina, SKJobs at Regina Public Library in Regina, SKCustomer Service Representative salaries in Regina, SKCompany InfoFollowGet job updates from Regina Public Library. By selecting Follow, you agree to get updated information and new jobs for this company by email. You can cancel alerts at anytime.6 reviewsAboutHelp Centre© 2019 IndeedCookies, Privacy and Terms

The Company

Company Name
Regina Public Library

Job Details

Job Location
Town
Regina
Post Code
CA-S4N 0A1
District
Regina (Div.6)
State
Saskatchewan
Country
Canada



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